Privacy policy
Last updated: December 27, 2024
This Privacy Policy outlines how Viotune (referred to as "the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, make a purchase on viotune.com (the "Site"), or otherwise communicate with us about the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with an updated "Last updated" date. We will also take any steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources over the past 12 months. The information collected and used depends on how you interact with us.
In addition to the specific purposes outlined below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to any data that identifies, relates to, describes, or can be linked to you. Below are the categories and types of personal information we collect:
1. Information You Provide Directly
- Contact details: name, address, phone number, email address.
- Order details: name, billing/shipping address, payment confirmation, email, phone number.
- Account details: username, password, security questions.
- Customer support details: any information you provide when communicating with us.
Some features of our Services may require you to provide certain personal information. Choosing not to provide this information may limit your ability to access or use specific features.
2. Information About Your Usage
We automatically collect certain data about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). This includes:
- Device and browser details.
- Network connection data.
- IP address.
- Details about how you interact with our Site and account.
3. Information from Third Parties
We may obtain your information from third parties such as:
- Vendors supporting our Site and Services (e.g., Shopify).
- Payment processors (e.g., for billing details).
- Third-party tracking technologies (e.g., cookies, pixels).
All third-party information is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services:To fulfill orders, process payments, manage accounts, facilitate shipping/returns, and enhance your shopping experience through Shopify’s integrated services.
- Marketing & Advertising:To send promotional communications and tailor advertisements to your preferences. For EEA residents, this is based on legitimate interests under Art. 6 (1) (f) GDPR.
- Security & Fraud Prevention:To detect and prevent fraudulent or malicious activity. If you believe your account is compromised, contact us immediately. For EEA residents, this is based on legitimate interests under Art. 6 (1) (f) GDPR.
- Communication & Service Improvement:To provide customer support and enhance our Services.
Cookies
We use Cookies for analytics, functionality, and improving user experience on our Site. For more details about Shopify-related Cookies, visit [Shopify's Cookie Policy](https://www.shopify.com/legal/cookies). Most browsers allow you to block Cookies; however, doing so may impact functionality.
Our website recognizes Global Privacy Control (GPC) signals for opting out of certain data uses or disclosures. For more details about GPC, visit [Global Privacy Control](https://globalprivacycontrol.org/).
How We Share Personal Information
We may share your personal information in specific circumstances:
- With vendors providing services such as IT management, payment processing, shipping, etc.
- With business/marketing partners like Shopify for advertising purposes.
- When required by law or in connection with a business transaction (e.g., mergers).
In the past 12 months, we have disclosed categories of personal information (e.g., identifiers, commercial data) for business purposes.
We do not use or disclose sensitive personal information without your consent.
User-Generated Content
If you post reviews or other content publicly via the Services, it becomes accessible to anyone. We are not responsible for how others may use or secure this information.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any information.
Children’s Data
Our Services are not intended for children. If a child has provided us with personal data, parents/guardians can contact us to request its deletion.
As of this policy's effective date, we do not knowingly "sell" or "share" personal data of individuals under 16 years old.
Security and Retention of Your Information
While we implement security measures to protect your data, no system is entirely secure. The retention period for your data depends on factors such as account maintenance or legal obligations.
Your Rights
Depending on your location, you may have rights regarding your personal data:
- Access/Know:Request access to your personal data.
- Delete:Request deletion of your data.
- Correct:Request correction of inaccurate data.
- Portability:Request a copy of your data or transfer it to a third party.
- Opt-Out:Opt-out of targeted advertising or data sharing/sale.
To exercise these rights or manage communication preferences (e.g., unsubscribe from promotional emails), contact us using the details below.
We do not discriminate against individuals exercising their rights.
Complaints
If you have concerns about how we handle your data, contact us directly or lodge a complaint with your local data protection authority.
International Users
Your data may be transferred outside your country of residence. For transfers outside Europe, we rely on recognized mechanisms like Standard Contractual Clauses.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: support@viotune.com
For applicable data protection laws, we are the data controller of your personal information unless otherwise stated.